Tale of two box stores:
I bought a Christmas ham at Walmart on December 21st to cook for Christmas day. When I cut open the ham I realized it was bad and saw a “sell by” date of December 4! Okay, Christmas dinner was ruined and we had to get Chinese takeout. I didn’t have the receipt so I cut the tag with the date on it. Who in their right mind would try to go to Walmart customer service the week after Christmas?! It was $18 that I could wait for. One thing lead to another and I didn’t get back to the store until the 1st week of February. Okay, my bad – I waited a month and I didn’t have the receipt. I really wasn’t expecting a refund but maybe something ????? What I got was a lecture on waiting a month to return, not keeping the receipt and not being able to prove any of my story – except that I knew the ham was on special at $2.17 a pound and it cost $18 and I had the cover paper. Not only did I get a lecture from the customer service rep but she then had her manager come out and lecture me as well. I wished at that point that I still had the rotten ham that I could dump on their desk before walking out. I informed them that I would never buy meat there again which I’m sure broke their hearts!
My next stop was at Lowe’s. I needed to return a rented carpet shampooer that was now 10 hours late. I went to customer service and did not wait in a line of 5 people like I just did at Walmart which made me happy right off the bat. There were not 8 camera’s pointed at me and the area was open and pleasant – again a sharp contrast to my last stop. The rep was very pleasant, asked if I had cleaned the machine and began her final billing. She didn’t charge me for the extra day which I would have been happy to pay for. She didn’t check the machine for cleaning but took my word for it. I didn’t have the receipt for the cleaning deposit so she graciously offered me a gift card instead of cash. The entire transaction took a couple minutes. It was pleasant. I didn’t feel like I was in jail asking for 5 minutes outside. I was treated with respect and gratitude as a customer. I didn’t have to tell her that my business buys a huge inventory there every year. She had no idea if this was the only item I ever purchased there.
I walked out of the store very pleased and it made up for the miserable experience that I always experience at a Walmart. I saved $25 on the machine and lost $18 on the ham. Sometimes that’s the best you can do. I go to Walmart when I have no other option. Otherwise I avoid it like the plague. I will avoid it even more now. For a $10 gift card, they could have made a customer happy and avoided one more negative write up on social media.
Good job Lowes!
Walmart – well, I better watch my language. I hope no one ruins my Christmas next year.