Customer Service part 2

Every business makes mistakes.  Everyone makes wrong judgments – especially in customer service.  Correcting the mistakes is the key to surviving.  This is an update to my previous blog – A Tale of Two Box Stores. (

A big Thank You to the manager of Walmart for responding to my letter and another Thank You for the $40 gift card.  You took a bad memory and turned it around!


About Brian Fulmer

Brian is the owner of Crossroads Property Management Inc. ( He writes six blogs and has written two books. He also works with various missions around the world. His first love is Guatemala.
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